PROFESSIONAL EXPERIENCE Customer Services Representative Sutherland (comcast) Resolved an average of 40+ complex customer inquiries daily regarding billing and technical support for Comcast. Increased customer retention rates by 15% through effective objection handling and personalized service solutions. Maintained a consistent Quality Assurance (QA) score of 95%+ by strictly following call flows and compliance guidelines. Reduced average handle time (AHT) by 10% while maintaining high first-call resolution (FCR) rates. 10/2024 – 01/2026 Alexandria,