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Privacy Policy

This Privacy Policy (“Policy”) explains how RoomieFinder (“we,” “us,” or “our”) collects, uses, stores, and protects the personal information of individuals (“Users”) who access or use the RoomieFinder platform (“Platform”). By using the Platform, you agree to the terms outlined in this Policy. If you do not agree to these terms, you are advised to discontinue using the Platform immediately.

1. Definitions

For clarity, the terms used in this Policy are defined as follows:

1.1 Personal Information: Refers to information that identifies or could reasonably be used to identify an individual. Examples include but are not limited to names, email addresses, phone numbers, and geolocation data.

1.2 Non-Personal Information: Refers to anonymised or aggregated data that cannot reasonably identify an individual.

1.3 Processing: Includes the collection, use, storage, disclosure, and other operations performed on Personal Information, whether automated or manual.

1.4 Cookies: Small files placed on a User’s device to enhance website functionality and track online activities.

2. Information We Collect

RoomieFinder collects information to enhance User experience and provide tailored services.

2.1 Information You Provide
We collect Personal Information directly from you when you:

  • Register an account on the Platform.
  • Post or respond to property listings.
  • Communicate with other Users through the Platform.
  • Contact our support team for inquiries or assistance.

2.2 Automatically Collected Information

We collect Non-Personal Information using technologies such as cookies, web beacons, and server logs. This may include:

  • Browser type and version.
  • Device type and operating system.
  • IP address, date, and time of access.
  • Geolocation data (if permitted by your device settings).

2.3 Third-Party Data

In some instances, we may receive information about you from third parties, including:

  • Social media platforms if you choose to log in using social media credentials.
  • External partners or vendors assisting in verification processes.

3. Use of Information

We process your information for the following purposes:

3.1 Operational Purposes
Personal Information is used to:

  • Facilitate communication between Landlords and Tenants.
  • Verify User identities and ensure platform security.
  • Respond to inquiries, complaints, and support requests.

3.2 Platform Enhancement
Non-Personal Information enables us to:

  • Analyze usage trends and improve the Platform’s functionality.
  • Develop new features and tailor content to User preferences.

3.3 Marketing and Promotions

Subject to applicable laws, we may use your contact information to send marketing communications, updates, or promotional offers. Users may opt-out of such communications by clicking the unsubscribe link in emails or contacting support.

4. Disclosure of Information

RoomieFinder values the confidentiality of your data. Information may be disclosed under the following conditions:

4.1 With Your Consent
Your explicit consent will be obtained before sharing information with third parties for purposes beyond this Policy.

4.2 Service Providers
We may share your information with third-party vendors that assist in operating the Platform. These include hosting services, payment processors, and verification agencies, which are contractually obligated to maintain the confidentiality of your information.

4.3 Legal Compliance
We may disclose your information to comply with applicable laws, legal processes, or regulatory obligations.

4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Retention

5.1 Personal Information
We retain Personal Information only as long as necessary to fulfil the purposes outlined in this Policy or as required by law.

5.2 Non-Personal Information
Anonymised data may be retained indefinitely for analytical and business development purposes.

6. Security of Information

6.1 Technical Measures
We employ encryption, firewalls, and secure servers to protect your Personal Information from unauthorised access, misuse, or loss.

6.2 Organizational Measures
Access to Personal Information is restricted to authorised personnel who require it for operational purposes.

6.3 No Absolute Guarantee
Despite our efforts, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and Users are advised to take their precautions when sharing information online.

7. Cookies and Tracking Technologies

7.1 Use of Cookies
We use cookies to:

  • Enhance User experience.
  • Monitor website performance and traffic patterns.
  • Deliver personalized content and advertisements.

7.2 Managing Cookies
You can control cookie preferences through your browser settings. Note that disabling cookies may limit certain features of the Platform.

7.3 Third-Party Tracking
We may allow third-party service providers to use cookies or similar technologies for analytics or advertising purposes. These providers are governed by their privacy policies.

8. User Rights

Users are entitled to the following rights concerning their Personal Information:

8.1 Access and Correction
You have the right to access your Personal Information and request corrections for inaccuracies.

8.2 Data Deletion
You may request the deletion of your account and associated data. Note that some data may be retained to fulfil legal obligations or resolve disputes.

8.3 Opt-Out of Marketing
Users can opt out of receiving marketing communications by unsubscribing or contacting us directly.

8.4 Data Portability
Where applicable, you have the right to request a copy of your data in a machine-readable format.

9. Third-Party Links

The Platform may contain links to external websites. RoomieFinder is not responsible for the content or privacy practices of third-party websites. We encourage Users to review the privacy policies of these external platforms.

10. Changes to This Privacy Policy

10.1 Policy Updates
RoomieFinder reserves the right to update or amend this Policy at our discretion. Updates will be effective immediately upon posting on the Platform.

10.2 Notification of Changes
Significant changes to this Policy will be communicated through email or Platform notifications.

11. Governing Law and Dispute Resolution

11.1 Jurisdiction
This Policy is governed by the laws of the United Arab Emirates.

11.2 Dispute Resolution
Any disputes arising from or related to this Policy shall be resolved through negotiation, failing which they shall be referred to the exclusive jurisdiction of UAE courts.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email:
[email protected]

By accessing or using RoomieFinder, you acknowledge that you have read, understood, and agreed to this Privacy Policy. We encourage Users to periodically review this Policy to stay informed about how we protect your information.

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